Terms & Privacy

Disclaimer

Empress Capital Pty Ltd (Empress) is a Corporate Authorised Representative (CAR) of Boutique Capital Pty Ltd (BCPL) AFSL 508011, CAR Number 1296666. Empress has taken all reasonable care in producing the information on this website, including but not limited to reports, tables, diagrams and photographs. However, Empress will not be responsible for any loss or damage arising from the use of this information. The contents of this website should not be used as a substitute for detailed investigations or analysis on any issues or questions the reader wishes to have answered.


You may download information for your own personal use or to inform others about our materials, but you may not reproduce or modify it without our express permission. To the extent this website contains advice, it is general advice only and has been prepared by Empress for individuals identified as wholesale investors for the purposes of providing a financial product or financial service under Section 761G or Section 761GA of the Corporations Act 2001 (Cth).


The information on this website is not intended to be relied upon as advice to investors or potential investors and has been prepared without taking into account personal investment objectives, financial circumstances or particular needs. Recipients of this information should consult their own professional advisers about legal, tax, financial or other matters relevant to the suitability of this information.


Any investment(s) summarised on this website are subject to known and unknown risks, some of which are beyond the control of Empress and its directors, employees, advisers or agents. Empress does not guarantee any particular rate of return or performance, nor do Empress or its directors personally guarantee the repayment of capital or any particular tax treatment. Past performance is not indicative of future performance.


All investments carry some level of risk, and there is typically a direct relationship between risk and return. Steps taken to mitigate risk (where possible) are described in the relevant investment documentation, which must be read prior to investing. Risk cannot be mitigated completely.


While the contents of this website are based on information from sources Empress considers reliable, its accuracy and completeness cannot be guaranteed. Data is not necessarily audited or independently verified. Any opinions reflect Empress’s judgment at the date of publication and are subject to change. Empress has no obligation to provide revised assessments in the event of changed circumstances. To the extent permitted by law, BCPL, Empress, and their directors and employees do not accept any liability for the results of any actions taken or not taken on the basis of information in this website, or for any negligent misstatements, errors or omissions.


Privacy Policy
The Privacy Act 1988 (Cth) governs the use of personal information and sets out principles for how organisations should treat it. Empress is committed to respecting your privacy in accordance with applicable privacy laws.



By providing information to Empress, subscribing to email alerts or contacting us via this website, you consent to your personal information being transferred within Empress and to our related bodies corporate, agents, contractors and third-party service providers (including mailing houses and professional advisers), and to relevant regulatory authorities. You also consent to such personal information being processed to provide services and appropriate administration for you.


Any information a third party provides to Empress through this website will only be used by Empress in response to contact made by you and will not be passed on to any unrelated third party.


You have a right to request access to personal information that Empress holds about you, subject to certain exemptions under law. Access requests may be made in writing to Empress’s registered office (see Contact details below).


Complaint Resolution Process
At Empress Capital Pty Ltd we are committed to helping you and doing what’s right. We welcome compliments, suggestions, and complaints. If you are dissatisfied with us, a service, product, staff, or the handling of a complaint, and you need a response or resolution, then you have a complaint.


How to lodge a complaint
You can contact us in the way that suits you:

  • Email: complaints@empresscapital.vc
  • Mail: Empress Capital Pty Ltd, Level 11, 46 Market Street, Sydney NSW 2000, Australia
(Alternatively: Level 6/6 National Circuit, Barton, Canberra ACT 2600, Australia)
  • Phone (general): +61 2 6176 1290


You can also use these contact methods if you would like further information about our complaints handling process.
Information we need.


If your feedback is a complaint, we will ask for certain information from you, including: your name, your contact details, how you prefer to be contacted, a description of your complaint, and how you would like the complaint resolved.


When to expect a response
We work proactively to investigate and resolve complaints as quickly as practicable, and many complaints can be resolved within days or on the spot. Where a complaint cannot be resolved immediately, we will acknowledge your complaint (generally within 24 hours) and provide the contact details of the person responsible for dealing with it.
The person responsible for your complaint will commence their investigation and may:

  • contact you for further details,
  • keep you informed about the status of your complaint at different times, and/or
  • let you know the expected timeline for your complaint to be resolved (which may be up to 30 calendar days).

When the investigation is complete, we will contact you about the outcome and any resolution that may be available to you (where applicable). If your complaint cannot be resolved within 30 days, we will be in contact with you.


If you are still unhappy
If you are not satisfied with how we handle your complaint, you can contact our Australian Financial Services Licensee, Boutique Capital Pty Ltd (BCPL):


Copyright
This website and all works comprised in it are protected by copyright. No part of it may, in any form or by any means (including without limitation electronic, mechanical, microcopying, photocopying, recording, scanning or otherwise), be modified, reproduced, stored in a retrieval system, published, broadcast, distributed or transmitted without the prior written permission of Empress Capital Pty Ltd. All rights are reserved and no express or implied licence to use any part of these works is granted to any person without the express prior written consent of Empress. Any implied licence to use any part of these works is expressly negatived.


Empress Capital Pty Ltd — Corporate Authorised Representative of Boutique Capital Pty Ltd (BCPL) AFSL 508011, CAR Number 1296666.